Customers (consumers) of www.partrestart.com have the right to withdraw from the purchase contract without giving a reason by notifying the seller in writing within 14 days of the goods being delivered or collected. The cost of returning the goods is borne by the customer.
Goods can be returned to Sodybų g. 26, Aukštelkės k., LT-80181 Šiaulių r.
After receiving the returned goods and assessing their condition, the Seller refunds the price of the goods and the delivery costs within 14 days of receiving the written notice of withdrawal from the purchase contract. If only part of the purchased goods is returned, delivery costs are not refunded.
Goods must be returned in their original packaging (if any). When returning, you must provide the VAT invoice received with the shipment, or another document proving the purchase from the seller, and the order number.
The customer is responsible for the completeness of the returned goods. If the goods are incomplete, the seller will not accept the return.
Warranty
If the delivered goods do not meet quality requirements, the customer can contact PartRestart. For warranty questions, call +370 687 97226 or write to us using the contact form.
The quality guarantee provided by the seller does not limit or restrict the rights of the customer (consumer) established by law when purchasing goods or services of inadequate quality.
Defective or incomplete goods
A customer who wishes to file a complaint about defective or incomplete goods can do so via the contact form or in person at Sodybų g. 26, Aukštelkės k., LT-80181 Šiaulių r.
When filing a complaint, the customer must provide the following information:
- The order number;
- A photo of the product and a photo of the defect (if it is mechanical damage that can be photographed);
- A photo of the product packaging;
- A description of the defect or fault, or the name of the missing part.
When filing a complaint, the customer must state how they would like the claim to be resolved:
- Replacement of the defective item with a good-quality one;
- Completion of an incomplete item with the missing parts;
- Refund of the amount paid.
Once the claim has been reviewed, a response is given within 14 days.
Damaged shipment
Check the condition of a shipment delivered to your home in the presence of the courier. If you notice that it is damaged:
- tell the courier who delivered the goods;
- note on the delivery document that the packaging is damaged, and fill in a Packaging Damage (Inspection) Report together with the courier;
- check the goods inside the packaging and, if they are damaged, photograph the damage. The photos will be needed for the return procedure.
If the packaging is not damaged, there is no need to check the goods in the presence of the courier. If you accept the shipment and sign the documents, the shipment is considered to have been delivered in good condition.